Welcome to the Maxxis Bike Shop FAQ page! We’re here to help you with any questions about our products, shipping, returns, and more. As a performance-focused cycling shop, we aim to provide reliable and efficient service to match your active lifestyle. Below, you’ll find answers to common queries—scroll down to explore.

Product Questions

What types of MTB tubes do you offer?
We stock a wide range of MTB tubes in sizes including 20″, 24″, 26″, 27.5″, and 29″ to suit various mountain bikes. Our tubes are designed for durability and performance, ensuring a smooth ride on any terrain.
Do you sell accessories for triathlon or aero setups?
Yes! Our menu includes aero levers, bar extensions, and aero water bottles, perfect for triathletes and performance cyclists looking to optimize their setup for speed and efficiency.
Are your bearings and tools compatible with different bike models?
Absolutely. We offer bearings and bearing tools that are versatile and designed to work with a variety of bike components. Check product descriptions for specific compatibility details, or contact us if you need assistance.

Shipping and Delivery

What are my shipping options and costs?
We provide two main shipping methods: Standard Express Shipping via DHL or FedEx for $12.95, with delivery in 10-15 days after dispatch, and Free Economy Shipping via EMS for orders over $50, with delivery in 15-25 days. Both options include tracking for real-time updates.
How long does order processing take?
We process all orders within 1-2 business days. Our warehouse team works efficiently to pack your items, such as MTB tubes or aero levers, with care before dispatch.
Do you ship to my country?
We ship globally, but some Asian regions and remote areas may have restrictions. During checkout, our system will notify you if your location isn’t covered. For questions, reach out to our support team.
Can I track my order?
Yes, tracking information is provided for all shipments. You’ll receive updates via email so you can monitor your package’s journey from our warehouse to your doorstep.

Returns and Refunds

What is your return policy?
We offer a 15-day return policy from the date you receive your order. If any product doesn’t meet your performance standards, you can initiate a return. Our process is streamlined for your convenience—just contact us with your order details.
How do I start a return?
To return an item, email our support team at [email protected] within 15 days of receipt. Include your order number and reason for return, and we’ll guide you through the steps. Note that items must be in original condition.
Are there any items that cannot be returned?
Generally, all products are returnable if they’re unused and in original packaging. However, for hygiene reasons, items like bath caps or bathrobes may have restrictions. Please check the product page or contact us for specifics.

Payment and Account

What payment methods do you accept?
We accept Visa, MasterCard, JCB, and PayPal for secure and convenient transactions. These options are chosen to cater to international cyclists, ensuring a smooth checkout experience.
Is my payment information secure?
Yes, we use encrypted payment gateways to protect your data. Your financial details are never stored on our servers, so you can shop with confidence.
Do I need an account to place an order?
No, you can checkout as a guest. However, creating an account allows you to track orders, save preferences, and enjoy faster future purchases. It’s optional but recommended for a better experience.

General Inquiries

What is Maxxis Bike Shop’s focus?
We specialize in performance cycling components, including MTB tubes, bearings, aero gear, and accessories. Our goal is to support cyclists with high-quality products and reliable global delivery, inspired by an active, competitive lifestyle.
How can I contact customer service?
For any issues, email us at [email protected]. We’re based in San Antonio, US, and aim to respond within 24 hours to help you get back on the road quickly.
Why might delivery times vary?
Delivery estimates are based on typical transit, but customs processing in your country can cause delays. We recommend using the tracking info to stay updated, and if concerns arise, don’t hesitate to reach out.

If you have more questions, feel free to contact our support team. At Maxxis Bike Shop, we’re dedicated to keeping you riding at your best with efficient, affordable service. Happy cycling! 🚴‍♂️

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